Loosen the top screw until the Linkcinch rotates with a slight amount of resistance. We suggest only tightening the screw with a fingernail so it doesn't get too tight.
We suggest loosening the top screw with a fingernail and then once the desired length is set, tighten the top screw with a fingernail. If the necklace still becomes loose please contact us at email@example.com.
Yes, please contact us at firstname.lastname@example.org and we will give you the price breakdown..